Saltware, a South Korean AI, data platform and cloud services company, has earned certification under the Amazon Web Services Managed Service Provider (AWS MSP) Program, strengthening its position in enterprise cloud operations with an internally developed AI-powered management platform.
The company said on September 2 that its integrated cloud operations platform, CloudOps, was used as part of the AWS MSP certification process. Rather than relying solely on existing third-party management tools, Saltware developed the platform around operational knowledge accumulated over 12 years of managing AWS environments.
CloudOps brings together IT service management (ITSM) based on ITIL 4, an AWS configuration management database (CMDB), cloud financial management capabilities through FinOps, and AI-powered operations automation, or AIOps.
The platform also incorporates Amazon Bedrock, AWS’s generative AI service, to help turn years of operational data and troubleshooting experience into information that engineers can use in day-to-day cloud management.
From Foreign ITSM Tools to an In-House Platform
The development of CloudOps began as Saltware prepared for the AWS MSP Program and evaluated global ITSM products for its operations.
According to the company, existing tools presented limitations in keeping configuration information up to date in dynamic cloud environments where resources frequently change. Managing multiple enterprise customers simultaneously under an MSP model also created operational challenges, while separate cost-management functions and user-based licensing added to the burden.
Saltware ultimately chose to build its own platform using AWS AI services.
What began as a system developed partly to support the MSP certification process was subsequently expanded to cover broader cloud operations. CloudOps has since absorbed functions previously handled by foreign ticket-management software, evolving into an integrated ITSM and AIOps platform.
Turning 12 Years of Operational Data Into an AI Asset
A key differentiator of CloudOps, Saltware says, is not simply the number of functions it provides but the operational knowledge embedded in the platform.
Since becoming an AWS partner in 2014, the company has accumulated data on incidents, configuration changes and customer support cases. CloudOps uses these records as a Known Error Database, or KEDB, and applies AI-powered semantic search to identify previous cases with similar root causes even when an engineer describes a problem using different terminology.
The approach is designed to make accumulated expertise accessible across the organization rather than leaving critical operational knowledge with individual engineers.
CloudOps also applies historical experience to configuration-change monitoring. Changes involving encryption, network access controls and public-access settings can be detected, while expected changes such as autoscaling events can be classified as normal behavior to reduce unnecessary alerts.
Once an approved configuration change is completed, the system can also update the relevant baseline automatically.
“While reviewing the foreign ticket-management solution we had been using, we increasingly found that it did not fit the way an AWS-focused MSP actually works,” said Ham In-yong, chief technology officer of Saltware. “We concluded that it would be faster to solve the problems we encounter every day ourselves.”
“The goal of CloudOps is to ensure that the expertise accumulated over 12 years remains in the system as a default rather than only in the minds of individual engineers,” he added.
Saltware Eyes Wider Commercialization of CloudOps
Saltware plans to expand CloudOps across all of its customers by the end of this year and complete the migration of remaining functions from its existing foreign ticket-management system.
The company is also considering offering CloudOps externally to other AWS partners and enterprise customers, potentially turning a platform originally developed to improve its own managed-service operations into a standalone business opportunity.
“More important than obtaining the AWS MSP Program certification itself is the fact that our existing operational framework was validated against external standards during the process,” said Lee Jung-keun, CEO of Saltware.
“Based on the experience of validating CloudOps in our own operational environment, we are also reviewing opportunities to provide the platform to AWS partners and enterprise customers,” Lee said.
For Saltware, the move represents a shift from providing cloud operations as a service toward converting years of accumulated operational expertise into an AI-enabled software asset—an approach that could become increasingly important as enterprises seek to automate the management of more complex cloud environments.
